Refund and Returns Policy

Return & Refund Policy of MercatorGear.com

If you are not happy with your purchase, you can exercise your rights under distance selling regulation.

If you wish to cancel and order and claim a refund, you must follow the steps

• Contact us by email at info@mercatorgear.com within 14 days of receipt of the order to inform us that you would like to return the item. Please include your name, date of order and order number.
• After we receive notification by email, you must send your item to us at the following address: MercatorGear / TRN Ltd, PO Box 466, Teddington, TW11 1BX. Your packaging must include an indication of your name, address and original order number. Products must be unused and undamaged, and within the original undamaged packaging. We advise packing your product to avoid damage, and using a registered / tracked postal service.
• On receipt of the returned goods, we will inspect the goods and packaging for damage. If these are in good condition, we will issue a refund of the value of the goods within 14 days. If the goods or packaging are damaged, we will inform you by email and suggest an appropriate level of refund. Your refund will not include the value of postage that you paid in your original order.

You do not have to provide a reason for exercising your right to claim a refund within 14 days.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns and to come to a mutually agreeable refund amount in the event of goods and/or packaging being damaged.

All communication must be by email for evidential purposes.